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Customer Support


Context Help

If you lose your way inside our Control Panel, the first step you should take is to press the Help button, which is present on each page. A pop-up window will open. It comprises elaborate information about all the actions that you can carry out on the given page. Each context menu appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive collection of educational videos describing how to work with our Control Panel. They're shot for those of you who would like to see how things are getting done rather than just reading articles. Thus, everyone can swiftly find their way around our hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the answer you are looking for, have a gaze at our comprehensive FAQ database, which covers questions asked by actual persons and offers real solutions. We regulary update our Frequently Asked Questions database with new Q&A's in order to cover all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions section either, you can get in touch with our excellent team of tech support engineers available 24/7/365 and ready to help you with any issue. Each trouble ticket you open will be replied to in less than 60 minutes (the average support ticket response time being just 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 314721

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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